Frequently Asked Questions

About the brand

What is EVED?

EVED is a modern streetwear brand designed for those seeking purpose, depth, and connection. Our clothing blends premium quality with a message of identity, transformation, and a higher calling.

Where is your clothing made?

Our garments are designed with precision and sourced from trusted manufacturers who share our commitment to quality. We carefully select production partners to ensure every piece aligns with our brands values.

What materials do you use?

We prioritize high-quality materials, including premium cotton, blends for durability, and sustainable fabrics where possible. Each piece is crafted to offer both comfort and longevity.

Orders & payments

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure digital payment options.

Сan I pay on delivery?

At this time, we do not offer cash-on-delivery (COD) payments. All orders must be paid in full at checkout.

Do you offer discounts, promo codes or a loyalty program?

Yes! We offer occasional promotions and exclusive discounts to our community. Additionally, we are developing a loyalty program to reward our returning customers. Sign up for our newsletter to stay updated.

Can I modify or cancel my order after placing it?

We process orders quickly, but if you need to make changes or cancel your order, contact us immediately at contact@eved.co. If your order has already shipped, modifications will not be possible.

Shipping

Do you ship internationally?

Yes, we ship worldwide. International shipping costs and delivery times vary based on location.

How long does shipping take?

Shipping times depend on your location and selected shipping method. Estimated delivery times:

Domestic (U.S.): 3-7 business days

International: 7-14 business days

Once your order is shipped, you will receive a tracking number for updates.

How can I track my order?

You will receive a shipping confirmation email with a tracking link once your order has been dispatched. You can use this link to track your package in real time.

What should I do if my package is delayed?

If your package is delayed beyond the estimated delivery time, please check your tracking details. If the delay persists, contact our support team at contact@eved.co for assistance.

Which carriers do you use for shipping?

We work with trusted carriers such as USPS, UPS, FedEx, and DHL to ensure reliable and efficient delivery.

Returns & exchanges

Can I return an item?

Yes, we accept returns only no refunds at this time. As a new company, we can only offer store credit for approved returns.

Do you offer exchanges?

We offer exchanges within 14 days of delivery if the garment has not been worn, washed, or damaged. Exchanges are subject to stock availability.

How do I start a return or exchange?

To initiate a return or exchange, email contact@eved.co with your order details and reason for return. We will provide instructions on how to send back your item.

Who covers the exchange shipping costs?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Other questions

Tzitzit Threads & Custom Orders

All our Tzitzit threads are sourced according to handmade kosher standards. If you have any questions or need more details, please feel free to email us.

We also offer custom requests for different styles of Tzitzit. However, please note that all Tzitzit are made to order, and delivery times vary. Expect a delivery window of approximately 7-20 business days.

How should I care for my EVED clothing?

To maintain quality and longevity:

  • Machine wash (gentle cycle) cold with like colors
  • Use mild detergent and avoid bleach
  • Tumble dry low or hang to dry for best results
  • Do not iron directly over prints or embroidery

What if I receive a damaged or incorrect item?

If you receive a defective or incorrect item, please email contact@eved.co within 5 days of receiving your order with photos of the issue. We will resolve it as quickly as possible.

How can I contact customer support?

You can reach us via email at contact@eved.co or through our contact form on the website. Our team responds within 3 business days.

Will you be releasing new collections?

Yes! We regularly drop new collections featuring fresh designs, themes, and collaborations. Stay tuned by following us on social media and subscribing to our newsletter.

How can I stay updated on discounts and special offers?

Sign up for our newsletter and follow us on Instagram, TikTok, and Twitter to get early access to sales, drops, and exclusive promotions.

If you have any questions feel free to contact us, we'll answer you ASAP